Mastering Conflict at Work

Iris Baloglou

Iris Baloglou is an award-winning and experienced, accredited coach (PCC), certified mentor coach (CMC) by the International Coaching Federation (ICF), supervisor (EIA), and Senior Practitioner by the EMCC, as well as a Marketing Consultant.

• Graduate of Deree College with a BA in Business Administration (Major in Marketing).
• President of the ICF Greece Charter Chapter (2022).
• 36 years of professional experience in multinational companies and the Piraeus Bank Group in marketing and communications roles.
• Founder of IRIS-SCOPE Company

She supports executives and organizations through executive coaching, mentoring, and supervision to develop their leadership skills and achieve growth.
Collaborating with multinational organizations, she empowers leaders to improve their communication skills, make decisions, and enhance their organizational skills, leading to increased productivity.

Professionalism, authenticity, and human values are the core principles that ensure her clients’ success and the prestige of her services.

This course is for Managers, Leaders, Business Executives, HR professionals, and Students who wish to develop in their professional and personal lives.

Why attend?

Benefits for Participants

• Enhanced leadership skills.
• Emotional regulation
• Resilience
• Effective communication within and beyond the organization.
• Improved performance and productivity.
• Learning to reflect effectively.
• Constructive communication
• Team development.
• Identifying strengths and areas for improvement.
• Cultivating positive thinking and behavior.

Benefits for Organizations

• Increased productivity.
• Positive workplace atmosphere.
• Improved working relationships between teams and management.
• Emotional commitment.
• Reduced staff turnover and sustained high productivity.

Learning Outcomes

Upon completion of this course, participants will be able to:

• Regulate emotions
• Manage tension
• Communicate more effectively
• Build healthy, cooperative relationships
• Avoid conflicts and build partnerships with others

We are living in a time of constant change. These changes bring uncertainty, stress, fear, and often lead to conflict and tension — both in our personal lives and at work.
When difficulties or distance arise in our relationships, it’s easy to label someone as “difficult.” However, more often than not, the issue isn’t the person themselves, but rather the way we communicate and relate to each other.

Conflicts at work usually don’t stem from the individuals themselves, but from how we interact. When someone stops reacting impulsively and starts thinking more strategically, they can shift the dynamic, reduce tension, improve collaboration, and turn difficult relationships into more positive and productive ones.

Instead of trying to change others, we’ll focus on what we can change within ourselves.

Dates & Times
3 sessions (15 hours in total)

Times:
10:00-15:00

Key Topics

• How to respond (not react) in challenging conversations
• Effective communication
• Setting boundaries
• Active listening
• Maintain Presence
• Ask power questions to avoid assumptions

Certificate of Participation
In order to be awarded the Certificate of Participation from the Center of Professional and Continuing Education, participants will need to fulfill the following criteria:

• Attend two out of three sessions
• Pass the final assessment