English for Hospitality

Lia Kalianos, DELTA MA CertIBET  PM2

Lia is a bilingual DELTA-qualified Business English Trainer in the School of Graduate and Professional Education at Deree-The American College of Greece.   She has been an adult educator for over 20 years and has valuable experience of designing and facilitating open group and in-company Business English and English for Specific Purposes training, both face-to-face and online.

Lia has a diploma in teaching English to adults (Cambridge DELTA) and is certified in International Business English Training (Trinity College London), Intercultural Training (International House London) and Project Management (PM2).

Lia spent 20 years abroad in the UK, France and Belgium. She has earned BA(Hons) and MA degrees from University College London (UCL), The University of London.

This course is for you if you need to communicate effectively and confidently in English and maintain good customer relations.

You could be:

• an in-company trainer working in hospitality
• a hotel manager
• a front-line employee working in a hotel or restaurant
• renting or managing Airbnb property
• studying tourism and hospitality
• working in a spa

English for Hospitality Hybrid Online is a targeted English language and professional skills course to equip you with the specialized language and skills you need to communicate effectively in the hospitality industry, where English is essential.  The core language skills are developed through a wide range of communicative tasks which give you the opportunity to build confidence and improve fluency.

Why learn English for Hospitality?

Hospitality is one of the world’s most reliable industries for steady growth and expansion.

An estimated 1.8 billion tourists are expected to be on the move by 2030 (UN World Tourism Organization).  As a result, there is an ever-growing demand for highly skilled front-line hospitality employees that can communicate effectively in English.

Unique Course Features

English for Hospitality Hybrid Online has been designed with busy hospitality professionals in mind. It is a practical course which will allow you to improve your speaking, listening, reading and writing skills, while also improving your hospitality vocabulary and grammar.

You will learn the English you need to do the job, practice functional language in real work situations and enrich your hotel and catering vocabulary.

A flipped learning model has been adopted so that multiple opportunities for active engagement are created during live online lessons.

The one hour per week pre-class asynchronous online component will lay the foundation for the live online meeting and is meant to provide some flexibility because you’ll be able to control the pace of your learning. These pre-class activities have been designed using the latest adult learning methodology and modern authoring tools to engage adult learners with interactive activities. Each live session includes role plays, pair-work and individual tasks. All materials are provided.

Learning Outcomes
Upon successful completion of English for Hospitality, students will be better able to:

• Receive telephone enquiries
• Deal with telephone communication issues
• Take room reservations by phone
• Confirm a reservation in writing
• Greet and welcome guests
• Provide information about hotel facilities
• Deal with dissatisfied guests
• Help guests use the room facilities
• Check guests out and handle payment
• Take restaurant / bar reservation by phone
• Seat guests
• Explain dishes and drinks
• Take food and beverage orders
• Give tourist information and recommend local eateries
• Direct guests to facilities near the hotel
• Explain travel itineraries and tours
• Evaluate cultural differences to enhance communication
• Perform confidently in a job interview

Live online component additional information

The Facilitator delivers the training live, using the Zoom platform, instead of physically being in class, but your experience will be just like being in a brick-and-mortar classroom. You will interact with your peers and have an engaging and enjoyable learning journey while improving your English skills and expanding your vocabulary.

To participate online, you will need the following. For more information you can download our Online Training Guide.

• a laptop or a desktop computer (handheld devices lack certain functionalities so are unsuitable)
• a broadband speed wired Internet connection
• earphones or a headset
• a microphone (standalone or built into the earphones or headset)
• a webcam
• Zoom (it is free and will be downloaded onto your computer as soon as you click on the link you will receive from us).

Once you are online, you, your Trainer and your co-Trainees will be able to hear, see and chat to each other.  Your Trainer will be able to share her screen, write on a whiteboard and put you into online groups for collaborative work.