English for Hospitality

Lia Kalianos, DELTA MA CertIBET  PM2

Lia is a bilingual DELTA-qualified Business English Trainer in the School of Graduate and Professional Education at Deree-The American College of Greece.   She has been an adult educator for over 20 years and has valuable experience of designing and facilitating open group and in-company Business English and English for Specific Purposes training, both face-to-face and online.

Lia has a diploma in teaching English to adults (Cambridge DELTA) and is certified in International Business English Training (Trinity College London), Intercultural Training (International House London) and Project Management (PM2).

Lia spent 20 years abroad in the UK, France and Belgium. She has earned BA(Hons) and MA degrees from University College London (UCL), The University of London.

This course is for you if you need to communicate effectively and confidently in English and maintain good customer relations.

You could be:

• a front-line employee working in a hotel or restaurant
• renting or managing Airbnb property
• studying tourism and hospitality
• working in a spa

English for Hospitality is a targeted English language and skills course for professionals currently working in hospitality as well as hospitality students in further and higher education.  The course will help you consolidate your English language skills and equip you with the specialized language and skills you need to communicate effectively within the industry, where English is essential.  The core language skills are developed through a wide range of communicative tasks which give you the opportunity to build confidence and improve fluency.

Why learn English for Hospitality?
Hospitality is one of the world’s more reliable industries for steady growth and expansion.

An estimated 1.8 billion tourists are expected to be on the move by 2030 (UN World Tourism Organization).  As a result, there is an ever-growing demand for highly skilled front-line hospitality employees that can communicate effectively in English.

To fully benefit from the course, it is recommended that you are an independent user of English and are approximately at B1+ level in the Common European Framework of Reference for languages (CEFR).

Why attend?
English for Hospitality is a practical course which will allow you to improve your speaking, listening, reading and writing skills, while also improving your hospitality vocabulary and grammar. You will learn the English you need to do the job, practice functional language in real work situations and enrich your hotel and catering vocabulary.  A highly interactive adult methodology is used to maximize performance: each session includes role plays, pair-work and individual tasks.

All materials are provided; supplementary self-access materials will be uploaded on Blackboard (Learning Management System).

Online course additional information
Whether you study in-class or online, your experience will be the same. The Facilitator delivers the training live, using the Zoom platform, instead of physically being in class. You will interact with your peers and have an engaging and enjoyable learning journey while improving your English skills and expanding your vocabulary.

To participate online, you will need the following. For more information you can download our Online Training Guide.

• a laptop or a desktop computer (handheld devices lack certain functionalities so are unsuitable)
• a broadband speed wired Internet connection
• earphones or a headset
• a microphone (standalone or built into the earphones or headset)
• a webcam
• Zoom (it is free and will be downloaded onto your computer as soon as you click on the link you will receive from us)

Once you are online, you, your Trainer and your co-Trainees will be able to hear, see and chat to each other.  Your Trainer will be able to share her screen, write on a whiteboard and put you into online groups for collaborative work.

Certificate of Participation
In order to be awarded the Certificate of Participation from the Deree – School of Graduate and Professional Education, you will need to attend 70% of the course ​(7 sessions), and complete 7 of the 10 required online tasks.

Duration 
The course will run for 10 weeks and will consist of a 3-hour session per week (30 contact hours in total). Every Thursday 18:00-21:00.